Refund policy

JG Collectors Vault LLC wants you to be satisfied with your purchase.

Returns of In-Stock Items: Returns of items listed as In-Stock at time of purchase are permitted within 14 days of receipt of shipment. Refunds made after receipt of returned products do not include shipping costs paid.  If your order shipped free, the cost of shipping will be calculated as $5.00 per item up to a maximum of $15.00. 

All returns must be in the original, factory-sealed (if applicable) packaging in the exact same mint condition that they were received. Products that have been opened, tampered with, altered, played with are not eligible for return. 

NOTE:  If the product is damaged in the process of returning it to us you will not be refunded at all.  Customer bears the entire risk of damage in the return process and if damaged by either their inadequate packing or the carrier who ships the products back will not be refunded. 

Please do not send your purchase back to the manufacturer.

In order to be eligible for a return, you must email support@jgcollectorsvault.com. If your shipment qualifies for a return, instructions will be provided. Returns sent back without authorization, submitted after 14 after delivery, not in its original condition, is damaged, or missing parts for reasons not due to our error, will not be refunded.

Seller Error: If we made a mistake, such as sending the wrong item, please contact us at support@jgcollectorsvault.com, within 15 days of receiving the item and we will begin processing your return and replacement at no additional cost to you. Images of incorrect product will be required, and call tags will be issued prior to the replacement shipping.  Contacts made after shipment tracking shows 15 days have lapsed, will not be eligible for replacement or refund.  If the item is out of stock once the return has been processed, we will be unable to replace the item and we will refund your method of payment.

REFUNDS

If for any of the reasons cited above your refund is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This can take anywhere from 7-10 business days depending on your bank.

If more than 30 days has passed and you still have not received your refund, please contact us at support@jgcollectorsvault.com