Privacy policy
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<p>Last updated: August 16, 2026</p>
<p>This Privacy Policy describes how JG Collectors Vault LLC (“we”, “us”) collects, uses, and discloses your personal information when you visit or make a purchase from jgcollectorsvault.com (the “Site”).</p>
<h2>Information We Collect</h2>
<p><strong>Device information.</strong> When you visit the Site, we automatically collect information about your device: web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we collect information about the pages you view, the products you look at, what site or search term referred you, and how you interact with the Site. We collect this using cookies, log files, and pixels. We use it to load the Site correctly and to understand how visitors use it.</p>
<p><strong>Order information.</strong> When you purchase or attempt to purchase, we collect your name, billing address, shipping address, payment information (processed by our payment providers — we do not store card numbers), email address, and phone number. We use this to fulfil orders, process payment, arrange shipping, send order confirmations and tracking, screen for fraud, and — where you have opted in — send you information about products and drops.</p>
<p><strong>Customer support information.</strong> When you contact us, we collect your name, email address, order details, and the content of your message, and use them to answer your question and resolve your issue.</p>
<h2>Who We Share It With</h2>
<p>We share personal information with service providers who help us operate:</p>
<ul>
<li><strong>Shopify</strong>, which powers our online store — Shopify’s privacy policy is at https://www.shopify.com/legal/privacy</li>
<li><strong>Payment processors</strong> (Shopify Payments and the payment methods you choose at checkout) to process transactions</li>
<li><strong>Shipping carriers</strong> to deliver your order</li>
<li><strong>Veeqo</strong>, our order and inventory management system, which receives order and address details to fulfil shipments</li>
<li><strong>Route</strong>, for optional order protection and tracking, where you select it at checkout</li>
</ul>
<p>If you purchased from us through a marketplace (Amazon, eBay, Walmart, Best Buy, Whatnot, or Discogs), that marketplace processes your data under its own privacy policy, and shares with us only what we need to fulfil your order.</p>
<p>We may also share information to comply with applicable laws, respond to a subpoena or other lawful request, or protect our rights.</p>
<h2>Behavioral Advertising</h2>
<p>We use your information to provide targeted advertisements and marketing communications where you have opted in. You can opt out of email marketing using the unsubscribe link in any marketing email. For more about targeted advertising generally and industry opt-outs, visit https://optout.aboutads.info.</p>
<h2>Cookies</h2>
<p>We use cookies necessary for the Site to function (cart, checkout, session), and analytics cookies that help us understand Site usage. Most browsers let you block or delete cookies; blocking necessary cookies may prevent checkout from working.</p>
<h2>Do Not Track</h2>
<p>Because there is no consistent industry standard, we do not currently alter our practices in response to Do Not Track signals.</p>
<h2>Your Rights</h2>
<p>If you would like to access, correct, or delete the personal information we hold about you, email support@jgcollectorsvault.com and we will act on your request within the timelines required by applicable law.</p>
<p>If you are in the European Economic Area or the United Kingdom: we process your information to fulfil contracts (your orders), to pursue our legitimate business interests, and with your consent for marketing. You additionally have the right to data portability and to lodge a complaint with your local data protection authority.</p>
<p>If you are a California resident: you have the right to know what personal information we collect, to request deletion, and to opt out of the sale of personal information. We do not sell personal information. Submit requests to support@jgcollectorsvault.com.</p>
<h2>Minors</h2>
<p>The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.</p>
<h2>Changes</h2>
<p>We may update this policy to reflect changes to our practices or for legal reasons. The date at the top reflects the latest revision.</p>
<h2>Contact</h2>
<p>support@jgcollectorsvault.com, or by mail at our registered business address in Texas.</p>
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