Política de reembolso

Returns
We accept returns within 30 days of delivery for items in their original, unopened condition. Sealed product must remain sealed — opened trading card product, opened Funko boxes, and unsealed records cannot be returned, because we can no longer sell them as new.

To start a return, email support@jgcollectorsvault.com with your order number. We’ll confirm eligibility and send instructions. Returns sent without contacting us first may be delayed or refused.

Not What We Described?
If an item arrives that doesn’t match its listing — wrong variant, undisclosed damage, wrong item — contact us within 48 hours with photos. We’ll replace it or refund you in full, including all shipping. No restocking fee, no argument, no runaround. This is our mistake to fix, and none of the deductions below apply.

Return Shipping Deduction
For change-of-mind returns, refunds are issued less our original outbound shipping cost, calculated at $5.00 per item up to a maximum of $15.00 per order. Shipping is free to you at checkout; this deduction reflects the cost we already paid to send the item. Return postage for change-of-mind returns is the buyer’s responsibility.

Refund Timing
Approved refunds are issued to the original payment method within 5 business days of the return arriving back to us. Your bank or card issuer may take additional days to post it.

Damaged in Transit
Covered under our shipping policy — contact us with photos and keep the packaging. Replaced or refunded in full.